Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as adhesives, liquids, cleaners & sealers cannot be returned.
To complete your return, we require a receipt (order #) or proof of purchase.
Please do not send your purchase back to the manufacturer either. Contact us first!
There are certain situations where only partial refunds are granted:
- ⊗Any item that is returned more than 14 days after purchase
- ⊗ Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3-5 Days)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at detroitdiamondtools@gmail.com to begin the process.
Shipping returns
To return your product, you must use the return label provided to you in email from the return process.
You will be responsible for paying for your own shipping costs for returning your item and a 15% restock fee. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and a 15% restock fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot guarantee that we will receive your returned item in excellent condition, so please be sure to package and return it the same way it was sent. If an item comes back damaged, we have the right to deny fulfilling the return/refund/exchange.
Start a Return →
Need help?
Contact us at detroitdiamondtools@gmail.com for questions related to refunds and returns.